This policy explains how iKAGOO handles compatibility concerns, approved returns, defective products, refunds, warranty claims and support after the warranty period. Our goal is to make the available solution clear and practical when a vehicle-specific digital instrument cluster or Android head unit does not perform as expected.
The correct solution depends on the cause of the problem, the condition of the product, the information provided before shipping and whether the case is covered by mandatory consumer law.
Report the issue within seven calendar days of confirmed delivery and complete the requested checks. If iKAGOO confirms that its written compatibility assessment was incorrect and no reasonable technical solution remains, a refund of the product price may be approved without requiring the product to be returned.
iKAGOO will review the evidence and provide an appropriate diagnosis, part, repair, replacement, refund or other remedy according to the commercial warranty and any applicable mandatory rights.
Outside mandatory legal rights, a non-defective return requires prior approval and normally applies only when the product is uninstalled, complete, undamaged and suitable for resale.
The original order remains the product reference. Troubleshooting, software guidance, compatible-parts investigation and repair coordination may continue, with reasonable charges where applicable.
This policy applies to retail purchases placed directly through iKAGOO.com. It explains iKAGOO's normal commercial return, refund, warranty and after-sales process.
This policy does not limit mandatory consumer rights. Where the law applicable to a customer provides stronger cancellation, repair, replacement, refund, legal-guarantee or shipping-cost rights, those mandatory rights take priority.
The 12-month warranty described on this page is an additional iKAGOO commercial hardware warranty. It does not replace or reduce any mandatory legal guarantee that may apply in the customer's country.
Some made-to-order, activated, downloaded, personalized or customer-configured products and services may be subject to legally permitted cancellation exceptions. Any exception is applied only where the applicable law permits it.
Most in-stock orders are normally processed within 1 à 3 jours ouvrables. Products requiring vehicle-specific preparation, software setup or made-to-order configuration may require an additional 2 à 3 jours ouvrables.
Le délai de livraison à l'international est généralement estimé à 7–15 business days after dispatch, depending on the destination, shipping route, customs processing and local courier conditions.
iKAGOO may contact the customer before shipping to confirm the vehicle, dashboard, original system, steering position, amplifier, camera, delivery address or other information needed for the selected product.
A high-value order may be briefly paused if the payment, payer, recipient or shipping information requires clarification. We may ask the customer to confirm the order using the email address entered at checkout.
iKAGOO will never ask for a full card number, card password or unmasked sensitive payment credentials. If verification cannot be completed within a reasonable period, the order may be cancelled and the eligible payment returned to the original payment method.
A verification request is intended to protect the customer and prevent an unauthorized or incorrectly addressed order from being shipped.
Many vehicle-electronics problems can be resolved through wiring checks, settings, software, retained original components, adapters or installation correction. Contact iKAGOO before removing, modifying or returning the product so we can identify the actual cause and recommend the fastest practical solution.
Our first priority is to make the product work correctly when a reasonable solution exists. A return is considered when correction, repair, replacement parts or another appropriate solution cannot reasonably resolve the case.
Compatibility depends on the exact vehicle and product version. A general product-page model list is useful guidance, but a formal compatibility assessment is based on the specific vehicle information reviewed by iKAGOO.
Review may include the vehicle model and year, original cluster appearance, surrounding trim, dashboard opening, steering position, fuel type, vehicle platform and any original components that must be retained or transferred.
Review may include the dashboard, original infotainment platform, LHD or RHD configuration, factory amplifier, MOST fiber optics, original camera, controller type and previous wiring modifications.
Formal compatibility confirmation means written confirmation from iKAGOO for the specific vehicle information and selected product version. A general model-year list, automated message or incomplete conversation is not treated as an unconditional guarantee for every vehicle configuration.
The customer must provide accurate vehicle information and disclose known modifications. The installer must also verify the actual connectors, wiring and functions while the dashboard remains open.
If iKAGOO gives written compatibility confirmation for the submitted vehicle and selected product, we take responsibility for that assessment.
A compatibility-error claim must be reported within seven calendar days of confirmed delivery. We will first determine whether the problem can be resolved through installation correction, settings, firmware, wiring, an adapter, replacement accessories or another reasonable product solution.
Contact iKAGOO within seven calendar days of delivery and provide the order number, vehicle details, photographs, video and requested installation evidence.
Cooperate with reasonable wiring, setting, software, accessory and installation checks so the actual cause can be identified.
iKAGOO will confirm whether the case can be corrected, requires a part or replacement, should follow an approved return route, or qualifies for the special no-return product-price refund.
No return is required only after iKAGOO issues written confirmation that the special no-return remedy has been approved.
After receiving that confirmation, the customer may keep, transfer, recycle or dispose of the product. iKAGOO will refund the amount paid for the eligible device itself to the original payment method.
Do not dispose of, transfer, modify or destroy the product before receiving written no-return authorization. Original shipping, optional DDP, duties, VAT, taxes, installer labour, dismantling costs, vehicle downtime and other third-party expenses are not included in this special product-price remedy unless mandatory law requires otherwise.
Claims reported after seven calendar days are reviewed under the standard warranty and after-sales process rather than the special compatibility-error remedy.
Outside any mandatory cancellation rights, iKAGOO does not provide a general unconditional return promise for installed, activated or customer-configured vehicle electronics.
We may approve a non-defective return when the product is uninstalled, unused, undamaged, complete and suitable for resale. Contact us before shipping so we can confirm whether the product and order qualify.
Customers may have mandatory distance-selling cancellation rights under applicable law. Those rights and any legally permitted exceptions for made-to-order, personalized, activated or digital products remain unaffected.
DOA means that the product cannot power on or perform its primary function immediately after correct installation and initial testing.
A different menu design, icon position, startup animation or supported button path is not automatically a hardware defect when the intended function remains available.
After reviewing the evidence, iKAGOO may provide technical guidance, a replacement cable or component, repair, replacement product, refund or another appropriate solution based on the confirmed cause, product condition, commercial warranty and applicable law.
Every physical return requires written return merchandise authorization instructions from iKAGOO.
The address shown on the original parcel, website footer, invoice or payment record may not be the correct repair or return location. Waiting for written instructions helps prevent delay, customs problems or parcel loss.
Unauthorized returns or parcels sent to an unapproved location may be delayed, refused, returned by the courier or become difficult to identify.
The refund amount depends on the reason for the claim, the amount paid, product condition, approved remedy and any mandatory legal requirements.
When the seven-day no-return remedy is approved in writing, the eligible refund is based on the amount actually paid for the device itself.
The appropriate remedy may be diagnosis, a replacement part, repair, replacement product, price reduction or refund, depending on the confirmed case and applicable rights.
The eligible refund is calculated after the returned product has been received and checked for completeness, condition and actual reduction in value.
Refunds are based on the amount actually paid for the eligible product. Coupon value is not separately refunded as cash or automatically reissued.
Approved refunds are submitted to the original payment method. The payment provider or bank may require additional processing time after iKAGOO submits the refund.
Original shipping, optional DDP, customs duties, VAT, local taxes, payment-provider fees and unrelated third-party costs are normally separate from a product-price refund unless mandatory law requires otherwise.
Optional DDP shipping may be available for eligible orders delivered to the United States and EU27 destinations. DDP availability must be confirmed for the specific order and route before shipment.
Other destinations are normally shipped under DAP terms unless iKAGOO confirms another arrangement in writing. Under DAP, the customer is responsible for destination customs duty, VAT, tax, brokerage and local clearance charges.
When DDP was not confirmed, refusal to pay destination import charges may cause the parcel to be delayed, returned, stored, abandoned or destroyed.
Courier return charges, storage, customs handling, disposal and other documented third-party costs caused by refusal or failure to complete clearance may be deducted from any refund available under applicable law.
A DDP charge is a shipping and import-service cost rather than part of the hardware price. It is normally non-refundable after the shipping route or customs service has been used.
iKAGOO provides a 12-month limited commercial hardware warranty for verified manufacturing defects unless a different period is stated on the product page or written order confirmation.
We first review the cause and try to resolve eligible cases through diagnosis, software or settings guidance, replacement parts, repair, replacement or another appropriate route.
For a verified warranty-covered hardware issue reported during the first 30 calendar days after delivery, iKAGOO will arrange or cover reasonable round-trip shipping for the approved repair or replacement route.
This allocation may be adjusted where mandatory law provides stronger customer rights.
The customer normally ships the approved product to the designated service address. After a warranty-covered defect is verified, iKAGOO repairs the product and covers the standard shipment back to the customer.
Mandatory legal rights remain unaffected.
A repaired product keeps the remaining period of its original warranty. A replacement product receives the remaining original warranty period or 90 calendar days from replacement delivery, whichever is longer.
The 12-month commercial warranty does not reduce any mandatory legal guarantee or statutory remedy available under applicable consumer law.
The end of the free commercial warranty does not automatically end the support relationship.
Your original iKAGOO order remains the reference for the vehicle information, supplied product version and previous support history.
A vehicle-specific display or digital cluster is normally expected to remain inside the vehicle for years. Without the correct product record, firmware, harness or replacement component, a repairable problem may otherwise require complete product replacement and another paid installation.
Long-term after-sales support means that the original order continues to provide a practical starting point for identifying and coordinating the available solution. It does not mean every future repair or component will always be free.
Supported software guidance or firmware may be available for selected iKAGOO-supplied products when an appropriate package remains available for the exact hardware platform.
Downloaded files, activation codes, customized firmware and completed remote technical services cannot normally be returned in the same manner as unused physical goods.
These items are generally non-refundable after delivery, activation, download or service performance has started, except where the service was not supplied as agreed or mandatory law provides another remedy.
Do not install firmware from an unrelated seller or another hardware version. Incorrect flashing may permanently damage the product and may fall outside the commercial hardware warranty.
Contact iKAGOO directly first when practical. Direct communication usually allows us to review delivery, compatibility, installation and technical evidence more quickly and propose an appropriate solution.
If a PayPal dispute, card chargeback or payment-provider case is opened, iKAGOO will cooperate with the provider's process and may submit relevant order, delivery, communication and technical records.
Some refunds or order changes may need to be completed through the payment provider's formal case process while a dispute remains open.
Opening a payment dispute does not create product-specific software, parts or technical information. Customers should continue preserving the product and requested evidence while the case is reviewed.
Report the issue within seven calendar days of confirmed delivery and complete the requested technical checks. If iKAGOO confirms in writing that its compatibility assessment was incorrect and no reasonable software, wiring, accessory, repair or replacement solution remains, a refund of the device price may be approved without return.
No. Keep the product and all supplied components until iKAGOO issues the written resolution. A customer may keep, recycle, transfer or dispose of the product only after receiving written no-return authorization.
Yes. Every physical return requires written RMA instructions. Use only the approved return address and a trackable shipping service.
Outside mandatory consumer rights, installed or customer-configured products normally do not qualify for a standard change-of-mind return because installation may reduce their condition and resale value.
For a verified warranty-covered hardware issue reported during the first 30 calendar days after delivery, iKAGOO will arrange or cover reasonable round-trip shipping for the approved repair or replacement route, subject to any stronger mandatory rights.
From delivery day 31 through day 365, the customer normally ships the approved product to the designated service address. After a covered defect is verified, iKAGOO repairs the product and covers standard shipment back to the customer. Mandatory legal rights remain unaffected.
Installer diagnosis, dashboard removal, reinstallation, vehicle downtime and third-party labour are not normally included in the iKAGOO commercial hardware warranty unless mandatory law requires otherwise.
The original order may still be used for product identification, troubleshooting, software guidance, compatible-parts investigation and repair coordination. Reasonable charges may apply for parts, shipping, repair and specialist services.
Original shipping, DDP, duties, VAT, taxes and third-party charges are normally separate from a product-price refund after those services have been used, unless mandatory law requires otherwise.
Optional DDP may be available for eligible orders to the United States and EU27 destinations. It must be confirmed for the specific order and route before shipment. Other destinations are normally shipped under DAP terms unless confirmed otherwise in writing.
The refund is based on the amount actually paid for the eligible product. Coupon value is not separately refunded as cash or automatically restored.
No. The 12-month iKAGOO warranty is a commercial hardware warranty. It does not reduce mandatory cancellation, legal-guarantee, repair, replacement or refund rights available under applicable consumer law.
Provide your order number, product name, vehicle details, a clear description of the issue and the requested photographs or videos. We will review the case and explain the appropriate technical, warranty, refund or return route.
Please wait for written return instructions before shipping the product.
Contacter le service d'assistance d'iKAGOOThis page describes iKAGOO's current commercial return, refund, warranty and long-term after-sales process. The product page, written quotation, order confirmation and any mandatory law applicable to an individual transaction take priority where the conditions differ.
