Transit Damage Guarantee for Automotive Electronics | Ikagoo

Garantie contre les dommages dus au transit

Notre Transit Damage Guarantee for Automotive Electronics protects your order from carrier-caused breakage or DOA on arrival. Report issues within the 48-hour reporting window, provide unboxing video proof et packaging photos, and we’ll prioritize reshipment or refund while we manage the carrier claim process end-to-end.

Scope

Covered: damage during shipping—crushed corners, cracked displays, bent pins, missing items.
Not covered: post-installation damage, water ingress after delivery, misuse, modified wiring.
Device types: Android stereos, digital clusters, CarPlay AI boxes, dash cams, cameras, displays, harnesses.
Shipping insurance: all parcels are shipped with insured value and GPS delivery verification when available.

Definitions & boundaries

Transit damage: physical damage attributable to the courier between our dispatch scan and your delivery timestamp.
DOA on arrival: device not powering/booting when first unboxed and bench-tested; must be backed by unboxing video proof.
Return vs. warranty: shipping-caused issues use this Guarantee; functional issues after install go to Garantie de 1 an; change-of-mind falls under Retour facile.
48-hour reporting window: measured from the carrier’s delivery timestamp shown on the tracking page.

Report window & what to send

Deadline: file a transit damage claim within 48 hours of the carrier’s delivery timestamp.
Unboxing video proof: one continuous clip from sealed outer box to the visible damage (no cuts).
Packaging photos: outer carton (all sides & labels), inner foam, device, accessories.
Serial number verification: include a clear photo of the SN/IMEI sticker on the unit or box.
Order details: order #, recipient, delivery address, tracking ID; attach a tracking page screenshot.

Keep all packing materials until your case is closed—needed for inspection or return-to-sender procedure if requested.

Photo & video guidelines (approval-friendly)

Film in good light; show the shipping label first, then cut the seal on camera.
Do not pause or edit. Place the phone steady; capture both the carton and the inner foam.
Close-up damage assessment: cracks, bent pins, crushed corners—hold focus for 2–3 seconds each.
Afficher serial number verification clearly; if digital label, take a separate still photo.
If the unit powers on, record a short clip of the bench test outcome (pass/fail).

How the guarantee works

We resolve your order first, then finalize the carrier claim process in the background.

Evidence checklist (fast approval)

Provide these items

One-shot unboxing video from sealed box
Photos: outer box (all sides), inner foam, device, accessories
Close-ups of damage points and serial number verification
Tracking page screenshot with GPS delivery verification where available
Short note describing the issue (e.g., “cracked display, bezel intact”)

Save the carton/foam: may be required for inspection checklist ou return-to-sender procedure.

Complete evidence typically yields same/next-business-day approval.

Resolution & options

Reshipment or refund: we prioritize customer choice for speed; parts-only swaps available when faster.
RMA label instructions: provided if a physical return is needed for courier damage assessment.
Courier liability: losses during transit fall under carrier policy; we pursue reimbursement after your case is closed.

Timeline & SLA expectations

Review lead time: 1–2 business days after complete evidence is received.
Reship dispatch: typically within 24–48 hours of approval; tracking shared by email.
Refunds: issued after approval when chosen; bank posting may add 2–3 business days.
Carrier claim closeout: handled by Ikagoo post-resolution; may take 7–21 days depending on courier.

Common denial causes (avoid these)

Evidence submitted after the 48-hour reporting window without courier-accepted justification.
Edited or cut unboxing video proof that does not show the sealed box opening.
Missing packaging photos or lack of serial number verification.
Visible post-installation marks (scratches, glue, cut looms) inconsistent with transit damage claim.

Regional notes & carriers

EU/UK: keep both courier label and customs documents in photos; VAT labels help carrier claim process.
US/CA: doorbell camera footage can support GPS delivery verification discrepancies.
AU/NZ: rural deliveries may involve third-party vans; capture their paper tags if present.

Shipping liabilities

During transit: insured under carrier terms; Ikagoo manages the claim and paperwork.
Return-to-sender procedure: follow our RMA instructions; do not discard packaging until authorized.
Post-delivery functional issues: handled under the Garantie de 1 an.

Examples & edge cases

DOA with intact packaging: file a transit damage claim within 48 hours with unboxing video proof and clear serial number verification. We’ll prioritize reshipment or refund while we handle the carrier claim process.
Dented carton, unit passes bench test: keep all materials and photos. If a functional issue appears later, it transitions to the 1-Year Warranty path.
Missing accessories: when the video shows the unsealing and contents clearly, we will reship the missing parts or refund their value.
Late submission: evidence after the 48-hour reporting window may reduce approval odds; we will still attempt recovery under available shipping insurance and courier policies.

Retain labels and inner foam until the case closes—discarding packaging can jeopardize courier liability and delay resolution.

After approval (what to expect)

Reshipment: we confirm your address and preferred delivery window; a new tracking ID is issued.
Refund: processed to the original payment method; you’ll receive a confirmation email.
RMA label instructions: if requested to return, pack with original foam; write the RMA # clearly on the outer carton.